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Top 10 Questions to Ask a Removals Company

05 Jun 2023

Top 10 Questions to Ask a Removals Company

Trusting a removal company with all your personal belongings can be daunting, especially if you're moving home with some of your most irreplaceable items. To gain a better understanding and ensure you know exactly what kind of service the company you're going with offers, we've created a guide to the top 10 questions to ask your removal company. Asking these questions can give you peace of mind and can make the difference between a removal running smoothly or becoming a headache.

1. How do you conduct a home removal survey? 

Many removal companies will conduct a home removal survey prior to providing a quote. This means they assess the move, distance, and exact services you require. However, when seeking a removal company, it's worth asking for further details and clarity regarding how they conduct the survey and what factors affect it.

2. Are there any items that you don't transport? 

The removal company you're looking to hire may not handle or transport certain items. Knowing which of your belongings fall into this category is vital - you wouldn’t want a moving crew to be stunned by that grand piano come moving day. By asking if there are certain items they will be unable to help with before the day of your move you can avoid delays, changes to your plans or any unexpected costs.

3. What insurance do you have? 

Insurance is often overlooked when choosing a removal company however, it is very important. The removal company's insurance offering will affect the accidents, damage or delays that are covered. Ask your removal company for details on their insurance policy and a clear list of what is and isn't covered. Be aware that insurance policies can also differ between home and business removals.

Bishop’s Move handling packaged items into a removal van.

4. Do you partner with a storage company? 

Some removal companies work in partnership with other storage companies or offer their own. This can be helpful for customers, especially if you need to store your items between moves or if there are any unforeseen delays with the destination of your belongings. 

5. Will I have a dedicated point of contact throughout the moving process? 

Some customers like to have a main point of contact at the removal company to speak to about any concerns that arise. It gives them peace of mind knowing that they can contact an agent who will provide updates and address any questions during the removal. If you're worried about moving your items and the process itself, then ask your removal company if they provide a point of contact early on, as it could be invaluable during the moving process.

6. Do you provide a written contract or agreement that outlines the terms and conditions of the move? 

Asking your removal company for a written contract or agreement detailing the services, the price, and the terms and conditions is important. The written agreement is helpful before the removal begins, as it ensures both you and the company are on the same page and avoids any hiccups during the move.

7. What is your pricing structure?

When looking for a removal company, you don't want to be faced with any unpleasant surprises on the invoice. Make sure you ask about the pricing structure and any additional fees before deciding to use the company. By asking these questions, you can be sure that the services you've requested are within your budget and expectations.

8. Will my belongings be transported directly to the new location, or will there be any transfers or storage involved? 

Depending on the move, whether it's a local or international removal, you may find that your belongings may not have a direct and continuous journey. By asking about any transfers or handling before the removal date, you'll be aware of any potential delays or costs involved in the process.

9. What packing services do you offer for packaging belongings before a move? 

If you need assistance with packing or sourcing packing materials, your removal company may be able to solve this problem for you. Enquire about the services they offer for packing and the materials - this could save you valuable time during your move, which you can spend on other tasks that require your immediate attention. 

Bishop’s Move offers a specialist packing service, conducted by our highly trained and professional team. They are able to pack and unpack as much as you need or want, as well as help you settle in should you need it. Get in touch with us to find out more.

Bishop’s Move professional packing books into boxes

10. What is your cancellation or rescheduling policy? Are there any associated fees?

Sometimes, delays happen during home or office moves, whether due to renovation work, delayed contracts, or other unforeseen circumstances. Being aware of and prepared for following the cancellation and rescheduling policy will help you if any of these events occur.