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Coronavirus information for our customers

Last Updated : 25th March 2020

It is with sad regret that we have to advise you that for the first time in our 165 years of trading our warehouses will be temporarily closed from 5PM, 24th March, 2020, for at least 3 weeks.

The UK is currently experiencing significant risk from the coronavirus and the Government has implemented specified measures to combat the spread of the virus including temporary suspension of movement including removals from the 25th March 2020.

As a family-owned business the health and safety of both our staff and our customers is paramount. We are very aware of the difficulties that this may put some of our customers in but we would like to reassure that once this situation is reviewed by the Government in 3 weeks we will be to advise customers as soon as possible to any change including relaxing movement. 

Our dedicated team of professionals are working from home, so they are on hand to discuss your move or storage requirements, we can even undertake a video survey to help you to plan moving home in the future. 

Bishop's Move would like to thank all our loyal customers for their understanding of the current difficult situation and our staff for all their hard work over the recent weeks.

We are looking forward to serving you again as soon as we are able.

#StayAtHome #StaySafe

 

Please be advised that if at any point in the future measures are re-introduced, which impact our ability to provide services to you (including but not limited to us having to suspend or cancel in full the services), or the virus otherwise affects our ability to fulfil your relocation, we will not be in a position to accept any liability for any losses that may arise and we limit our liability accordingly. 

 

 

Customer Information : 20th March 2020

As a family-owned company that has been undertaking removals and storage for over six generations we are very aware that this time of great uncertainty is having a huge impact on all our lives, so we wanted to assure you of the steps that we, as a company, are taking to help our staff, both in and out of the office, our customers and the local community.

Bishop's Move provides removals and storage from a network of 26 sites across the UK and we are continually monitoring the guidelines and advice provided by the UK Government, Public Health England and the British Association of Removers (BAR) to ensure that everyone stays as safe as possible.

Deliveries & Collections

  • All removal vehicles will be disinfected every time they come back to the branch.
  • The crew must wash their hands on arrival or use anti-bacterial hand gel and repeat regularly during the move.
  • We are staggering the start time of our removal crews in the morning, and are isolating crews as separate teams to minimise the risk.

In the Office

  • All work stations and shared office area’s are being disinfected, and this is monitored and controlled daily.
  • All staff are required to wash their hands or use anti-bacterial hand gel on arrival to their place of work and indeed our customer’s property.
  • Where possible office employees are working from home to minimise contact and reduce risk of spreading infection.
  • If any depot is affected by contact with covid-19, an alternative branch will undertake your move or storage requirements.

Our Customers

  • If you would like a survey but are worried about allowing visitors in to your home you can simply book one of our easy-to-use video surveys.
  • If you are unable to move in to you new home due to restricted access because of the coronavirus, Bishop's Move will store your possessions at one of our secure storage warehouses across the UK until it is safe to carry out the delivery. There may be an additional charge for this, but we will keep all costs to a minimum

We would ask all our customers to please make us aware if you are self-isolating so that we can make suitable arrangements.

Obviously the risk that coronavirus poses changes on a daily basis, if you are moving in the next few days our sales team will be able to help you with any further questions you may have.

If you have any concerns about your move please call us on
0800 107 8422

Or +44 (208) 391 8222 for International queries.