Hospital relocation can be extremely delicate operations, with patient care being paramount as well as co-ordinating the move with normally a lot of restrictions. The following case study proves Bishop's Move wealth of experience in hospital relocation, from project managing complete relocations, to internally moving wards and handling sensitive medical equipment.
Case Study : Birmingham & Solihull Mental Health
When the Birmingham & Solihull Mental Health Trust were planning the exciting relocation of their various locations around Birmingham into three brand new state of the art buildings, they were looking to appoint a relocation partner who could supply the complete package from Move Management right through to the actual physical move.
When the Birmingham & Solihull Mental Health Trust were planning the exciting relocation of their various locations around Birmingham into three brand new state of the art buildings, they were looking to appoint a relocation partner who could supply the complete package from Project Management right through to the actual physical move.
Our Business Relocation Manager, who was involved in the project from the initial tendering stage until the final completion, commented:
"The relocation of hospitals is a complex and specialised business but with our growing expertise and reputation within the NHS for delivering a first class service on time and within budget, together with the experience and flexibility of all of our staff throughout the company, we are ideally placed to manage and complete the move from conception to completion.’
Bishop's Move were confirmed as the partner and set about joining the project team, adding their expertise and experience to ensure that everything would be planned right down to the last detail. Aside from essential planning, the smooth running of the project and delivering the services within the agreed budget and all on time were of upmost priority.
It was important for the Move Manager to work as part of the team and get to know them but also to be able to understand the particular concerns and requirements that the trust had.
The trust had sites throughout Birmingham and the initial moves were to free off space for the moves to come. Each department had their own particular needs and concerns and the Move Manager had to build this into his plans. Initial moves were for the more elderly adults, involving exact timings to ensure the minimum of disruption. He reported: " We had to wait until after breakfast had been served, then collect everything, relocate it across and set it up so as the patients arrived, they recognised it and immediately felt at home. This was achieved with crews from our Birmingham depot who have worked at many hospitals across the UK and who understand the particular needs of a hospital."
We then had to amalgamate two pharmacies from two separate sites into one new site which involved meetings with both teams and careful planning as there could be no downtime whilst the move was taking place. The packing, relocating and unpacking had to run like clockwork and was completed within the required timescale, much to the satisfaction of the Trust.
When it came to the main move, the Project Manager visited every department to encompass the particular requirements of each of them within the move schedule. The plan was agreed with the Trust with each days work being planned for minimum disruption to the hospital. We had teams from our branches at Birmingham, Leeds, Cambridge, Oxford and Luton all working together not only to complete the move, but to also completely clear the old site, so that it could be decommissioned for demolition. The Trust would incur large penalty costs if the whole project was not completed on time. However, all was finished a day and a half ahead of schedule.
Joyce Bradley, Deputy Move Manager / NHPT Support Manager, Birmingham & Solihull Mental Health NHS Trust, praised the service:
‘The Bishop’s teams were really professional, very helpful and were tolerant of our particular needs with regards to the nature of our patients. The up front preparation that the Move Manager worked with us to develop, made the moves go that much more smoothly and it is certainly a service which we would use again.
Our biggest problem was the failure of the new lifts here and the problems and delays to the moves this caused. However, working with the Move Manager and the removals team supervisors, we consequently changed some of the original plans and then not only caught up with our programme but moved ahead of it where we could.
The flexibility that Bishop’s Move showed was really appreciated, especially in their ability to expand the teams who worked with us by calling in assistance from other depots around the country - this worked really well! The Birmingham teams were truly outstanding and the teams from Leeds, Oxford and Cambridge all demonstrated the same level of skill, commitment and team work. Our earlier small moves went well, but the main move of the whole Queen Elizabeth Psychiatric Hospital just seemed to go so effortlessly.
Everyone I’ve spoken to has nothing but grateful appreciation of the work that Bishop’s Move have done for us. Most people didn’t see all the effort that they then put in to clearing our old buildings. The fact that they managed to completely clear the whole site of all the old furniture and other non-fixed items in only five days has astounded the demolition company – they have never seen a building handed over to such a complete level of emptiness as was achieved, and that was down to the Bishop’s Move teams.
Everything in their tender and the meetings we had before we awarded the contract has not only been achieved but I think exceeded. It has been a great experience to have worked with Bishop’s Move.'
You can talk confidentially to our Business Removals team on 0800 616 425 about your hospital relocation requirements.